Information from Rugby Tourism

Disability Discrimination Act (DDA)

Help with preparing - guests with visual problems

Here are some more suggestions from the English Tourism Council, to help improve customer care towards those with disabilities.  On this page, we concentrate in particular on those with visual problems:

  • When reviewing signage, incorporate clear typeface, contrasting colours and ensure that it is well lit but non-reflective

  • Use large print guest information and registration forms

  • Ensure all steps are distinguishable through contrasting brightness

  • When decorating, ensure that door surrounds are in contrast with the wall and door, with contrasting door furniture

  • Avoid an ‘all white’ finish in bathrooms and public toilets, e.g. supply coloured towels

  • Use coloured glassware and water jugs and make sure that glass doors or other large glazed areas are identified with coloured stickers

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