Help with preparing - guests with hearing difficulties

Here are some further points suggested by the English Tourism Council to help improve customer care towards those with disabilities. On this page, we concentrate in particular on those with hearing difficulties:

Have paper and a pen or pencil at the entrance or reception desk to write down information if required to avoid the customer mishearing
Have a portable vibrating alarm available on request for guests who may not be able to respond to an audible fire alarm
When replacing televisions, ensure that teletext and ceefax is available
In larger hotels, information should be available via the television screen
Ensure that telephones are available with inductive couplers so that they can be used by people who have hearing aids

Back to index of articles

Return to the home page

website by 4site