Help with preparing - guests with mobility difficulties

Here are some further points suggested by the English Tourism Council to help improve customer care towards those with disabilities. On this page, we concentrate in particular on those with mobility difficulties:

Where there is not a low reception desk, ensure that a low desk is made available and that reception staff approach a wheelchair user rather than leaning over the desk
When talking to a wheelchair user, don’t lean on the wheelchair – it is part of the user’s personal space
If there is a bar or restaurant that has steps to reach it, provide table service to those who cannot access it
Trim any overhanging plants or hedges along pathways
If appropriate to your reception/entrance area, display a ‘hoot car horn for attention’ sign

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